Frequently Asked Questions

If you have any additional questions, please reach out to us by phone, email, or use our contact form. We look forward to serving you.

Does Johnson's offer financing?

Yes. We have a variety of financing options to fit your needs.

I found the item(s) I like at another store for a better price. Does Johnson's have a low price guarantee?

At Johnson's you can buy with confidence knowing that you are receiving the best price, value, and service in the marketplace. If within 30 days of purchase, you find the identical item at a local authorized dealer providing the same services and terms, simply provide confirmation of the lower price, and we will gladly refund 110% of the difference!

Does Johnson's offer in-home design consultations?

Yes. Our designers are very experienced and will be happy to come to your home and help you. As always, this is a complimentary service.

I've placed a special order. When should I expect my furniture to come in?

We want you to start enjoying your new furniture as quickly as possible. Once we place an order with one of our manufacturers, it will take approximately 6-8 weeks to arrive in our store.

Oops, the contractor is not done with my room yet. How long can you hold my furniture?

We understand that things don't always go as planned. We will hold you furniture for up to 90 days. It will be safe and secure in our warehouse during that time, so that you don't have to worry. All special orders must be paid in full upon receipt of merchandising at our store warehouse.

What do I do if I have a problem with my furniture after it is delivered?

We want you to be 100% happy with your purchase. If there is a problem, just give us a call or stop by. You never have to deal with the manufacturer directly. We will make a service call for our service department and they will make arrangements to come out and assist you with the problem.

What is the warranty on my furniture?

Each manufacturer has its own warranty. Ask you sales consultant for details on your furniture warranty. Johnson's stands behind all manufacturers' warranties. Manufacturer's warranties do not include abuse, moving damage, accidents, or neglect. Clearance/Final Markdown items are sold as-is/no warranty.

What is your delivery charge?

Our delivery charges vary according to the delivery area. Please ask your sales consultant for details or call us, 1-423-745-3752.

What is your delivery area?

We offer delivery throughout McMinn, Meigs, Monroe, Loudon, Rhea, Roane, Knox, Bradley, Polk, Hamilton, Cumberland Counties. Please contact us for details, 1-423-745-3752.

What does your delivery service include?

Our experienced staff will uncrate, assemble, inspect, deliver, and setup your merchandise. On the day of delivery, please have your room prepared by clearing the space where the furniture is to be placed. From a liability standpoint, our drivers are not permitted to move/hook up electronic/appliance equipment. If requested, old furniture being replaced can be hauled away as long as it is approved by management.

On the day of delivery, how will I know what time to expect your delivery men?

We will call you no later than the morning of delivery and will specify that your delivery will be either during morning hours or afternoon hours. In order to route deliveries so that all customers are served efficiently, timed stops or specific requests cannot be accommodated. Please understand that there is no guarantee of specific times because of potential unforeseen factors or circumstances that may arise. However, if requested, our delivery men can notify you when they get close to your location.

Can I pick my furniture up instead of having it delivered?

Yes! Our skilled staff will be happy to help you load your furniture. If you are picking up your furniture, it may be picked up at our store Monday through Saturday 9:00 am - 5:00 pm. Be sure to bring proper tie downs and padding. Please call the store at least 24 hours prior to pick up. Johnson's is held harmless from any damages that may occur to merchandise picked up by customers.

 

 

Hours:

Monday: 9:00 AM - 5:30 PM

Tuesday: 9:00 AM - 5:30 PM

Wednesday: Closed

Thursday: 9:00 AM - 5:30 PM

Friday: 9:00 AM - 5:30 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

FAQ

If you are an American with a disability we are here to help you. Please call our disability services phone line at (423) 745-3752 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.